Studio Manager & Client Concierge

Remote (Chicago, North Shore)

Hourly, Non-Exempt

The Studio Manager & Client Concierge is the operational heartbeat of Interiors by Jen Davidson. This role is  the steward of the client experience and is responsible for ensuring every interaction from first inquiry through final install and post-project follow-up feels seamless, thoughtful, and impeccably executed. We are looking for someone who can blend high end hospitality with operations excellence and an individual that protects the design team’s creative focus while delivering white-glove and personalized service to every client.

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Key Responsibilities
Client Experience & Concierge Services

• Serve as the primary point of contact for luxury residential clients, delivering a discreet, elevated, and relationship-driven experience

• Manage all client communications, scheduling, meeting coordination, and follow-ups with exceptional attention to detail

• Guide clients through the full journey: discovery, onboarding, design process, installation, and project close-out

• Anticipate client needs, proactively resolve issues, and ensure clients feel confident, informed, and deeply cared for

• Uphold and reinforce the firm’s brand standards across every client touchpoint

• Create personalized moments that strengthen client connection (e.g., remembering preferences, music, lifestyle details)

Studio & Operations Management

• Own and manage studio operations across all active projects

• Oversee calendars, workflows, and internal coordination between design, procurement, and installation

• Maintain impeccably organized client files, specifications, selections, contracts, and documentation

• Act as the operational point person for all client projects

• Coordinate with vendors, trades, showrooms, and partners to support seamless execution

• Support installations, styling, photography days, and post-install wrap-ups as needed

Office & Hospitality Oversight

• Prepare the studio for client visits, ensuring a calm, refined, and welcoming environment

• Maintain the front desk, welcome area, and overall office presentation

• Order and manage office supplies; ensure the studio is consistently stocked and client-ready

• Deliver a high-end hospitality experience aligned with a luxury residential brand

Additional Support

• Assist with installs, photoshoots, and special projects as needed

• Take ownership of tasks outside a formal scope to ensure the studio runs effortlessly

• Additional duties assigned as needed

Skills & Characteristics

• Exceptional organizational skills with strong attention to detail

• Independent problem solver with sound judgment

• Self-motivated, driven, and proactive

• Clear, warm, and professional communicator

• Positive, calm, and client-focused demeanor

• Brand-conscious with a refined aesthetic sensibility

• Efficient, adaptable, and comfortable managing multiple priorities

Technical Skills

• G Suite-Google Workspace (Docs, Sheets, Calendar, Drive)

• Asana

• Materio

• Slack

• Familiarity with ChatGPT and other AI tools

• Industry experience in interior design, luxury services, or hospitality is a plus

• Canva 

• Comfortable using iPhones, printers, and basic tech tools 

What Success Looks Like

• Clients feel fully supported, understood, and valued throughout the entire design process

• Designers are free to focus on creativity while operations run seamlessly in the background

• The studio experience feels calm, polished, and impeccably managed

• Projects move efficiently with minimal friction and clear communication

Core Values

• Kindness and respect in every interaction

• Independent thinking and ownership

• Growth mindset and continuous improvement

• Deep, genuine connection with clients

• Thoughtful personalization (e.g., remembering meaningful client details)